Studio Protocol:

• Kindly arrive no sooner than 5 minutes prior to class to settle in and be ready on your reformer at start time. Lateness is disruptive to class flow and often a safety issue. You will not be allowed to take class after the start time.

• All sessions are 45 + 50 minutes, if you are late to a session, the instructor must still end at the originally scheduled time.

• If you are on the waitlist, you should expect to attend class. Students will be automatically added into the class up to 1 hour before the start time of class – check online to confirm if you’ve been placed into class. Reservation adjustments and missed reservation policies will be applied accordingly.

• For sanitary reasons, we require everyone to wear socks, ideally non-slip socks. Socks are available for purchase at the studio. Avoid wearing zippers, fragrances and sunscreen the day you visit the studio. Suitable athletic apparel is  recommended.

• Students of age 15-18 are welcome to attend classes after a parent/guardian signs a liability waiver.

New to Pilates, Pregnant, Injured:

• If you are new to Pilates we suggest you take FLOW class that is designed to be accessible for all levels of Pilates practitioners. We recommend getting to class a bit early and letting your instructor know you are a beginner. They will be happy to provide you with extra attention and modifications throughout your class. If there is something specific you are looking to address and want more one-on-one time, ask us about booking a private session.

• If you are pregnant we ask that you please contact the studio first to find out what class, session, program or specific instructor will best suit you. We’re happy to help and will work to find you the best situation. 

• If you have an injury, please contact the studio first with any questions. With certain injuries, we may recommend starting with a private session to give you personalized attention. Please be sure to share any injuries with your instructor prior to class so we can best modify for your injury. Pilates Movement may decline class entry for injury and other safety concerns.

Memberships + Packages:

• A membership is one year commitment to purchase a set number of classes per month (or 30-day period). The annual membership is set up for monthly auto-renewal and is activated on day of purchase. You must use or lose your classes within each 30-day cycle. There is a penalty for early membership cancellation. Clients can purchase a membership at anytime during any month. Members may take any of our scheduled classes, limited to one class per day. Members are allowed to pause their membership one time during the 12 month cycle. 

• A package is a one-time purchase of a set number of classes. When purchasing a package, you will pay a one-time fee. You must use or lose your classes by the one-year expiration date. A package holder may take any of our scheduled classes, limited to one class per day.

Cancellation Policy:

• CLASSES: We have a 12 hour from start time cancellation policy. Late cancellations will result in a $15 fee, no-shows will result in a $45 fee. This is strictly enforced. No exceptions will be granted as we need to respect the studio, our instructors and others in your class. For the New Client Special (3 classes), late cancellations or no-shows will result in loss of class credit, but there no additional fee charged.

• PRIVATES: A 24 hour cancellation policy always applies without exception for drop-ins, packages and privates. Notice of cancellation given less than 24 hours in advance will result in full charge. If you are canceling to reschedule this also requires a 24 hour notice. Inconsistent attendance or repeated cancellations may result in forfeit of specific time-slot.

• All cancellations, rescheduling and bookings should be done directly through the booking website.

Tiny Type:

• All sales are final, we cannot offer refunds. Availability, schedule and prices are subject to change without notice. Instructors are subject to change without notice.